Shipping, Payment, and Returns Information for Envy Snow Sports

Shipping Details

• Standard Shipping Rate: $19.99 flat rate for ground shipping within the U.S. and Canada.

• Canada Shipping Rate: $60 flat rate.

• Shipping Restrictions: Envy Snow Sports currently ships only within the United States and Canada and does not ship to P.O. Boxes.

Payment Options

We accept all major credit cards for secure and convenient payment.

Order Processing and Shipping Times

• Order Processing: Orders are processed and shipped within 48 hours of placement.

• Shipping Days: Monday through Friday, excluding holidays.

• Shipping Timeframe: Standard UPS shipping typically takes 1-5 business days to reach its destination.

• Order Confirmation: Customers will receive an email with order confirmation and tracking information.

Returns & Satisfaction Guarantee

100% Satisfaction Guarantee: If you are not completely satisfied with your Envy Ski Frames, you can receive a full refund within one year of purchase, provided the frames are undamaged. Proof of purchase and original purchaser status are required.

Return Conditions:

• Refunds apply to undamaged ski frames with proof of purchase. Ski frames can be used but not damaged for the refund to apply.

• Ski frames must be returned in original packaging and condition. If ski frame is returned with the toe extended or the ski frames show signs of major use, a 50 % restocking fee will be charged.

• Purchases from third-party online stores (excluding Amazon.com) are not eligible for returns directly through Envy Snow Sports.

• Amazon orders through the official Envy Snow Sports account are eligible for returns by the original purchaser only.

Refund Process: Return refunds generally appear on credit card accounts in the billing cycle following the original purchase date. Items bought from a retail location must be returned to the original place of purchase.

Warranty and Damage Policy

Envy Snow Sports provides a warranty covering normal wear and tear, but excessive damage is not covered. Excessive damage includes:

• Broken plastic calf support or bindings

• Severely dented or bent aluminum

• Broken straps or components

• Any damage beyond normal skiing wear and tear

For more details, refer to our warranty policy. Envy Snow Sports reserves the final decision on what constitutes excessive damage.